Terms and Conditions for AwanMD Telemedicine Services

Last Updated: July 21, 2023

Welcome to AwanMD Telemedicine Services ("AwanMD," "we," "us," or "our"). These Terms and Conditions govern your use of our telemedicine platform and related services. By accessing and using our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services.

1. Telemedicine Services:

1.1. AwanMD offers telemedicine services that connect patients ("you," "your") with licensed healthcare professionals for medical consultations and treatment. Our services enable remote healthcare delivery using secure audio, video, and messaging technologies.

1.2. You understand that telemedicine consultations may have limitations compared to in-person visits, and AwanMD does not replace emergency medical care. In case of a medical emergency, you should seek immediate assistance through your local emergency services.

1.3. While we strive to provide reliable and accurate telemedicine services, AwanMD does not guarantee the availability, quality, or outcomes of consultations or treatments.

2. Eligibility:

2.1. To use our telemedicine services, you must be at least 18 years old or the age of majority in your jurisdiction. If you are under 18, you may use our services only with the involvement of a parent or legal guardian.

2.2. By using AwanMD, you represent and warrant that you have the legal capacity to enter into these Terms and Conditions, and you will comply with all applicable laws and regulations.

3. Registration and Account:

3.1. To access our telemedicine services, you may need to create an account. You agree to provide accurate, complete, and up-to-date information during the registration process.

3.2. You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree not to share your account information with third parties and to notify AwanMD immediately of any unauthorized access or use of your account.

3.3. AwanMD reserves the right to suspend or terminate your account at any time, without notice, for any reason, including if we suspect unauthorized use or violation of these Terms and Conditions.

4. Telemedicine Consultations:

4.1. Telemedicine consultations are conducted by licensed healthcare professionals who operate independently and are not employees of AwanMD.

4.2. During consultations, you agree to provide accurate and honest information about your medical history, symptoms, medications, and other relevant details.

4.3. You understand that healthcare professionals may determine whether telemedicine services are appropriate for your condition and may recommend in-person care when necessary.

4.4. It is your responsibility to follow the healthcare professional's advice, treatment plans, and prescriptions accurately.

5. Privacy and Security:

5.1. AwanMD is committed to protecting your privacy and personal information. Please refer to our Privacy Policy to understand how we collect, use, and secure your data.

5.2. While we implement reasonable security measures, you acknowledge that no data transmission over the internet is entirely secure, and AwanMD cannot guarantee the absolute security of your information.

6. Intellectual Property:

6.1. AwanMD retains all intellectual property rights related to its telemedicine platform, including but not limited to trademarks, logos, designs, and content. You agree not to use or reproduce any AwanMD intellectual property without our explicit permission.

7. Prohibited Conduct:

7.1. When using AwanMD's services, you agree not to engage in any conduct that could:

a. Violate any applicable laws, regulations, or third-party rights.

b. Interfere with the operation or functionality of the telemedicine platform.

c. Transmit or store malicious software, viruses, or harmful content.

d. Engage in fraudulent, misleading, or deceptive activities.

e. Attempt unauthorized access or breach AwanMD's security measures.

8. Limitation of Liability:

8.1. AwanMD shall not be liable for any direct, indirect, incidental, consequential, or exemplary damages arising from your use of our telemedicine services, including but not limited to medical outcomes, lost profits, or data loss.

9. Indemnification:

9.1. You agree to indemnify, defend, and hold harmless AwanMD, its affiliates, officers, directors, employees, and agents from and against any claims, losses, liabilities, damages, costs, or expenses arising from your use of our services or any violation of these Terms and Conditions.

10. Modifications and Updates:

10.1. AwanMD may modify these Terms and Conditions at any time, without notice. Continued use of our services after such changes constitutes your acceptance of the updated terms.

11. Governing Law and Dispute Resolution:

11.1. These Terms and Conditions shall be governed by the laws of the United States of America. Any disputes arising from these terms or your use of AwanMD's services shall be resolved through arbitration in accordance with the rules of each state.

12. Severability:

12.1. If any provision of these Terms and Conditions is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

13. Contact Us:

13.1. If you have any questions, concerns, or inquiries about these Terms and Conditions or our telemedicine services, please contact us using our contact us form on our website.

By using AwanMD's telemedicine services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.