Privacy Policy for AwanMD Telemedicine Services

Last Updated: July 21, 2023

Welcome to AwanMD Telemedicine Services ("AwanMD," "we," "us," or "our"). This Privacy Policy outlines the principles and practices we follow to protect your privacy and personal information when you use our telemedicine platform and related services. Your privacy is essential to us, and we are committed to maintaining the confidentiality, integrity, and security of your personal data. Please read this policy carefully to understand how we handle your information. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect:

1.1. Personal Information: When you sign up for an account or use our telemedicine services, we may collect personal information such as your name, email address, physical address, phone number, date of birth, and other relevant details.

1.2. Health Information: As a telemedicine company, we collect health-related information that you provide during consultations with healthcare professionals, including medical history, symptoms, medications, test results, and treatment plans. This may also include health information about children under the age of 18, provided by their parent or legal guardian during the course of their treatment.

1.3. Technical Data: We may gather technical information about your use of our platform, such as IP address, device information, browser type, and operating system, to ensure service functionality and improve user experience.

1.4. Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience on our platform, collect usage data, and personalize content. You can manage your cookie preferences through your browser settings.

1.5. Payment Information: For billing purposes, we collect payment details, including credit card numbers or other financial information, which are securely processed through third-party payment processors.

2. Use of Information:

2.1. Service Provision: We use your personal information to provide telemedicine services, including scheduling appointments, facilitating consultations, and delivering necessary healthcare services.

2.2. Communication: We may use your contact information to send appointment reminders, service updates, and other essential communications related to your healthcare.

2.3. Improving Services: Your data helps us understand how to enhance our telemedicine platform, improve service quality, and develop new features to meet user needs.

2.4. Legal Compliance: We may use and disclose your information to comply with legal obligations, regulatory requirements, or respond to lawful requests from government authorities.

2.5. Aggregated and Anonymized Data: We may use aggregated and anonymized data for statistical, research, and analytical purposes while ensuring that individual identities remain protected.

3. Data Sharing:

3.1. Healthcare Providers: Your health information, including that of children, will be shared with healthcare professionals involved in your care. These providers are bound by confidentiality agreements to protect your privacy.

3.2. Service Providers: We may engage trusted third-party service providers to perform functions on our behalf, such as hosting, data storage, analytics, and payment processing. These providers have access to your information only to perform their services for us and must maintain the same level of confidentiality.

3.3. Legal Obligations: We may share your information with law enforcement, regulatory authorities, or other third parties when required by applicable laws or court orders.

3.4. Business Transactions: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction, subject to confidentiality obligations.

4. Data Security:

4.1. We take reasonable measures to safeguard your personal information, including that of children, from unauthorized access, disclosure, alteration, or destruction.

4.2. AwanMD employs industry-standard security technologies, such as encryption, firewalls, and secure socket layers (SSL), to protect sensitive data during transmission and storage.

5. Your Rights:

5.1. Access and Correction: You have the right to access and correct any inaccuracies in your personal information held by AwanMD.

5.2. Data Deletion: You can request the deletion of your personal information, including that of your children, subject to applicable legal and regulatory requirements.

5.3. Marketing Communication: You can opt-out of receiving marketing communications from AwanMD at any time.

6. Children's Privacy:

6.1. AwanMD's services may include treatment for children under the age of 18. We obtain consent from parents or legal guardians before collecting and processing personal information about children. Parents or legal guardians have the right to access, correct, or request the deletion of their child's personal information.

7. Changes to the Privacy Policy:

7.1. We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes to this policy through prominent notices on our website or by email.

8. Contact Us:

8.1. If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, including that of your child, please contact us using the contact us form on our website.

By using AwanMD's telemedicine services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. Your continued use of our platform constitutes your acceptance of any changes made to this policy.